Terms of service

OVERVIEW

Welcome to Sumatra Surf. The terms "we", "us" and "our" refer to Sumatra Surf. Sumatra Surf operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Sumatra Surf is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, country, or province of residence, or that you are of legal age and have given us your consent to allow any of your minor dependents to use the Services on devices you own or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all necessary rights to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and softboards in our online store. However, please note that colors or product appearance may differ slightly from how they appear on your screen due to your device's display settings and configuration.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the sales or quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Sumatra Surf reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Sumatra Surf confirms acceptance and processes payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is processed. In the event that we make a change to or cancel an order, we will attempt to notify you via the email address or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal use and not for unauthorized commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include shipping, handling, or customs taxes (if applicable outside the EU).

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such payment method, and (iii) charges incurred by you will be honored by your financial institution.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times provided are estimates only and are not guaranteed. We are not liable for shipping delays caused by shipping carriers, severe weather conditions, customs processing, or events outside our reasonable control. Once we transfer products to the freight or package carrier, title and risk of loss pass to you, subject to carrier insurance policies.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names (Sumatra, LiteCore, DuoCore, HyperCore), text, graphics, logos, images, product photos, and design layouts, are owned by Sumatra Surf or its licensors and are protected by applicable copyright, trademark, and intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or transmit any material from our website without our prior written consent.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools (such as sizing apps or payment gateways) over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties or endorsements of any kind.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties or links to external websites (such as payment providers or shipping carriers). We are not responsible for examining or evaluating the content or accuracy of third-party websites and will not have any liability for any third-party materials or websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Sumatra Surf is hosted and powered by Shopify Inc., which provides us with the online e-commerce platform. However, any sales and purchases you make in our Store are made directly with Sumatra Surf. You acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Sumatra Surf.

SECTION 10 - PRIVACY POLICY

All personal information collected through our Services is governed by our Privacy Policy. By using our Services, you acknowledge that you have read and understood our privacy practices.

SECTION 11 - FEEDBACK & REVIEWS

If you submit product reviews, ideas, suggestions, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, publish, and distribute such Feedback for commercial and marketing purposes. You represent that your Feedback does not violate any third-party rights or contain unlawful, offensive, or malicious material.

SECTION 12 - ERRORS AND INACCURACIES

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, European, federal, or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to transmit viruses or any other type of malicious code; (f) to scrape, data mine, or extract data using automated systems without express consent; or (g) to interfere with or circumvent the security features of the Service.

SECTION 14 - AGENTS AND AUTOMATED BOTS

Any software, bot, or automated agent accessing the Services must identify itself truthfully and strictly comply with standard web crawler protocols. Circumventing CAPTCHAs, obfuscating user agents, or scraping data for commercial AI models without written authorization is strictly prohibited.

SECTION 15 - TERMINATION

We reserve the right to terminate your access to the Services or cancel orders at our sole discretion if we determine that you have breached any provision of these Terms of Service.

SECTION 16 - DISCLAIMER OF WARRANTIES

Except as expressly stated by Sumatra Surf, the Services and all products delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no case shall Sumatra Surf, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, or consequential damages of any kind, including lost profits or replacement costs, arising from your use of any of the products or services procured through Sumatra Surf.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Sumatra Surf, Shopify, and our affiliates, partners, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

SECTION 20 - GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain and the European Union. Any disputes arising from or related to the use of our Services or purchases made shall be submitted to the competent courts of A Coruña, Spain.

SECTION 21 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.